


Check your spam folder for verification email during sign-in If the issue persists, submit a request to Zoom Support. If you receive an error code when signing in, you can review our error code list to identify and rectify the problem. Learn more about error codes when signing in Zoom recommends setting up two-factor authentication (2FA) on your account to add another layer of security. If you need to change the email address associated with your account, learn how to update your email with Zoom. If you can no longer access the email address you registered with Zoom, submit a request to Zoom Support. If you forgot your password, provide the email address you registered with Zoom and reset your password. Clear Zoom cache and cookies from the settings.Uninstall the app, then download and reinstall it.Review your app version and then upgrade as necessary.

Check if your internet connection is stable.How to troubleshoot Zoom sign-in issues Perform general troubleshooting for sign-in issues Check your spam folder for verification email during sign-in.Learn more about error codes when signing in.Perform general troubleshooting for sign-in issues.How to troubleshoot Zoom sign-in issues.

Follow the troubleshooting steps to fix these issues or similar problems, and learn other methods of signing in to your account. You may also receive error codes when signing in, or you may not be able to receive the verification code to access your account. If you can’t sign in to Zoom on desktop, mobile, or browser, there might be issues with your password or the email address you registered with Zoom.
